1. Introduction
Royal Ash (“we”, “us”, “our”) is an international tobacco trading and distribution company headquartered in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use and safeguard information when you visit royalashglobal.com or engage with us as a distribution, wholesale or business partner.
2. Information We Collect
We may collect: contact details you provide through forms (name, company, country, email, phone, message), business information relevant to wholesale or distribution inquiries, and standard analytics data (browser, device, pages visited, referring URLs).
3. How We Use Information
We use information solely to respond to inquiries, evaluate partnership requests, fulfil wholesale orders, send transactional notifications, improve our website, and comply with applicable laws and export regulations. We do not sell personal data.
4. Legal Basis & Age Restrictions
Our products are intended exclusively for adults of legal smoking age in the relevant jurisdiction and for licensed distributors, wholesalers and retailers. We do not knowingly collect data from minors. By submitting any form on this site you confirm you are of legal age and authorised to act on behalf of the company you represent.
5. Sharing of Information
We share information only with: (a) our affiliated entities and authorised service providers (logistics, payment, IT, communications) bound by confidentiality, (b) competent authorities when required by law, customs or excise regulations, and (c) business counterparties strictly to the extent necessary for the requested transaction.
6. Data Retention
We retain data only as long as necessary for the purposes set out above and for legal, accounting and regulatory record-keeping (typically up to 7 years for commercial records).
7. Security
We apply administrative, technical and organisational safeguards appropriate to the sensitivity of the data, including encryption in transit, access controls and audit logging. No method of transmission over the internet is 100% secure.
8. International Transfers
As a global trading company, your information may be processed in the UAE and other jurisdictions where our partners operate. We rely on appropriate contractual safeguards for such transfers.
9. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and object to certain processing. To exercise any right, contact us at enquiry@royalashglobal.com.
10. Cookies
The site uses essential cookies and basic analytics to operate and improve the experience. You can disable cookies in your browser; some features may not function properly.
11. Updates
We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.
12. Contact
Royal Ash — Dubai, United Arab Emirates · enquiry@royalashglobal.com · +971 528 228 877